Choosing Health Care Options

Illness and injury can take you by surprise. It's important to be prepared when the unexpected happens.

If you aren’t having an emergency, knowing where to go for medical care may save you on cost and time. Learn about the care options you have instead of the emergency room (ER). Plus, when you visit in-network providers, you may pay less for care.

Primary Care

Visiting your primary care provider (PCP) could help you save the most when you need to speak with a doctor.

  • Talk to the person who knows you and your medical history
  • Office hours may vary
  • You may want to schedule an appointment with primary care for symptoms like fever, colds and flu, sore throat or stomachache

Virtual Visit

Scheduling a virtual visit could help you save time and money. With virtual visits, you:

  • May be able to meet with doctor by phone, video or mobile app for non-emergency medical and behavioral health care2-3
  • Can meet with a doctor 24 hours a day, 7 days a week
  • Can quickly get help for health concerns like allergies, cold or flu and depression or anxiety

Schedule a Virtual Visit with a doctor


24/7 Bilingual Nurseline

Like Virtual Visits, the 24/7 Bilingual Nurseline is a quick and affordable way to get care in English or Spanish.

  • Bilingual (English and Spanish) registered nurses are on call to answer your questions or concerns1
  • The Bilingual Nurseline is available 24 hours a day, 7 days a week
  • Call the 24/7 Bilingual Nurseline at 1-800-299-0274

Retail Clinic

You can find retail clinics, also known as walk-in clinics, inside many stores or pharmacies.

  • Retail clinics offer non-emergency care that's easy to access when you can't schedule an appointment with your doctor4
  • Clinic hours are based on retail store hours
  • You can rely on retail clinics for common health problems like infections, minor injuries or pain or sore and strep throat

Urgent Care

Although it can be more expensive than an appointment with your PCP, virtual visit or retail clinic, urgent care clinics:

  • Can help when you need immediate attention for non-emergency health concerns
  • Normally offer evening, weekend and holiday hours
  • Provide help for health concerns like cuts that need stitches, migraines or severe headaches, back pain, sprains or strain, animal bites or rashes and tolerable pain

Log in to find an Urgent Care Center

Emergency Room

Emergency rooms are typically the most expensive way to get care when you need help.

  • You should only visit emergency rooms if you're experiencing extreme or life-threatening symptoms
  • Emergency rooms are open 24 hours, 7 days a week
  • Visit an emergency room for sypmtoms like heart problems, chest pain, stroke symptoms, breathing problems, heavy bleeding, broken bones  or sudden, severe pain

Log in to find the closest ER