Choosing Health Care Options

Illness and injury can take you by surprise. It's important to be prepared when the unexpected happens.

If you aren’t having an emergency, knowing where to go for medical care may save you on cost and time. Use these places instead of the emergency room (ER). Plus, when you visit in-network providers, you may pay less for care.

Consider Your Options

24/7 Bilingual Nurseline

  • Bilingual (English and Spanish) registered nurses on call to answer your questions or concerns1
  • 24 hours a day, 7 days a week
  • Call the 24/7 Bilingual Nurseline at 1-800-299-0274

Virtual Visits

  • You may be able to have a live doctor visit by phone, online video or mobile app for non-emergency medical and behavioral health care2-3
  • 24 hours a day, 7 days a week
  • Examples: allergies, cold/flu, depression

Log in to find a Virtual Visit doctor

Doctor's Office

  • Talk to the person who knows you and your medical history
  • Office hours may vary
  • Examples: fever, colds and flu, sore throat, stomachache

Log in to find a doctor

Retail Clinic

  • For non-emergency care when you can't see your doctor4
  • Hours based on retail store hours
  • Examples: infections, minor injuries or pain, sore and strep throat

Log in to find a Retail Clinic

Urgent Care

  • Not an emergency but needs immediate attention
  • Generally includes evening, weekend and holiday hours
  • Examples: cuts that need stitches, migraines or severe headaches, back pain, sprains or strain, animal bites or rashes, tolerable pain

Log in to find an Urgent Care Center

Emergency Room

  • For life-threatening symptoms
  • Open 24 hours, 7 days a week
  • Examples: heart problems, heart attack, chest pain, stroke, breathing problems, heavy bleeding, broken bones, sudden or severe pain

Log in to find the closest ER

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