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Maximize Your Medicare Plan

We want you to get the most from your new plan. In this section, you’ll find resources to help you get started, maximize your benefits, use online tools, learn about claims, and more.

Call us before calling Medicare. Because Blue Cross Medicare Advantage is your Medicare plan, you should call us with all your questions. Our customer service team will let you know if your question can be answered by Medicare. Call the customer service number listed on the back of your member ID card.

Member Services

You have access to wellness programs, tools and resources to help you manage your health. These include:

Schedule a virtual visit

Virtual Visits

Medicare Advantage plans may offer coverage for Virtual Visits benefits provided by Blue Cross and Blue Shield of Illinois and powered by MDLIVE.

With Virtual Visits your appointment will be with an independently contracted, board-certified MDLIVE doctor for minor, non-emergency conditions by phone, mobile app or online video anytime, anywhere, 24 hours a day, 7 days a week. Talk to a doctor immediately or schedule an appointment at a time that works best for you. 

To check your eligibility and to learn more about Virtual Visits benefits, visit MDLIVE or call 1-866-954-3584 (TTY 1-800-770-5531).

MDLIVE® is a separate company that has contracted with Blue Cross and Blue Shield of Illinois (BCBSIL) to provide virtual visit services for members with coverage through BCBSIL. MDLIVE is solely responsible for its operations and for those of its contracted providers. Virtual Visits may not be available to all BCBSIL members.

Find a dentist

Dental

Coverage for preventive and comprehensive dental care is available through some Blue Cross Medicare Advantage plans. 

Find providers near you.

Find an eye doctor

Vision

Your Blue Cross Medicare Advantage plan may include coverage for routine eye exams and provide an allowance toward frames and lenses or contact lenses. 

Find providers near you.

Find a hearing consultant

Hearing

Through our partnership with TruHearing®, Blue Cross Medicare Advantage plans provide coverage for routine hearing exams as well as discounts on hearing aids.

Visit the TruHearing website or call 1-844-799-3555 (TTY 711) to speak with a hearing consultant. They are open 8:00 a.m. – 8:00 p.m., local time.

TruHearing® is a registered trademark of TruHearing, Inc., which is an independent company providing discounts on hearing aids.

Flexible Spending Card

Flexible Spending Card

Medicare Advantage plans may offer a preloaded flexible spending card to help reduce your out-of-pocket expenses for covered dental, vision, and hearing services. It's the easy way to pay for healthcare expenses without having to pay cash up-front.

To learn more about your flexible spending card, review the cardholder agreement included with your card. Visit www.flexiblespendcard.com to:

  • View allowance amount
  • Check allowance balances
  • Submit claim forms and receipts for reimbursement
  • And more

Things to remember:

  • The benefit only covers out-of-pocket dental, vision and hearing services from your health care provider and does not replace your dental, vision, or hearing benefits.
  • You must activate the card before it can be used.
  • The benefit may not be used for cosmetic procedures or for purchases at pharmacies and other retailers.
  • The flexible spend card has no cash value and unused benefit dollars will expire at the end of the year.
Learn about over the counter coverage

Over-the-Counter

Your Blue Cross Medicare Advantage plan may provide coverage for over‑the‑counter (OTC) drugs and other health‑related pharmacy products. Members may select these items from a catalog and have them shipped directly to them.

To check your eligibility and learn more about your personalized benefits, call Convey at 1-866-268-2674.

Convey Health Solutions, Inc. is an independent company that provides administrative services for over-the-counter supplemental benefits for Blue Cross and Blue Shield of Illinois.

Find a SilverSneakers location

SilverSneakers® Fitness Program

Blue Cross Medicare Advantage plans include the SilverSneakers Fitness Program to help you achieve your health and fitness goals. Members have access to thousands of participating locations across the country. Some locations even offer group exercise classes led by trained instructors.

For more information, and to find SilverSneakers participating fitness locations, visit SilverSneakers or call 1-866-584-7389 (TTY 711), Monday – Friday,
8:00 a.m. to 8:00 p.m. EST.

SilverSneakers® is a wellness program owned and operated by Tivity Health, Inc., an independent company.

Tivity Health and SilverSneakers® are registered trademarks or trademarks of Tivity Health, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.

Call Nurseline

24/7 Nurseline

Blue Cross Medicare Advantage members have access to a registered nurse who’s available by phone 24 hours a day, 7 days a week to help answer any health questions.

Call the 24/7 Nurseline at 1-800-631-7023 (TTY 711).

24/7 Nurseline is not available to HMO members. For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.

Find transportation

Transportation

Your Medicare Advantage Plan may include routine transportation to and from your medical appointments through our partner, Logisticare Solutions. Be sure to check your Summary of Benefits to verify if the transportation benefit is included in your plan.

For more information, call Logisticare Solutions at 1-844-452-9379.

LogistiCare Solutions, LLC, is an independent company that administers transportation services for Blue Cross and Blue Shield of Illinois.

Learn about the rewards program

Rewards

The Rewards Program gives Blue Cross Medicare Advantage members a healthy and easy way to earn up to $100 in gift cards from national and local retailers. You receive a gift card of your choice for completing Healthy Actions throughout the year.

Learn more about our Rewards Program.

Find online tools

Online Tools

Use our online tools to get the most out of your health insurance plan.

Find a provider
Find a pharmacy
Check the formulary

Useful Tools